Delivery & returns

Last updated 29 September 2026

Delivery

We deliver to UK addresses only. You choose your delivery option at checkout, and it's charged once per order, however many kits you buy.

Delivery options and prices will be confirmed when the kit launches. You'll always see them before you pay.

We post orders within a few working days of receiving them, and we'll email you when yours is on its way. Delivery times are the carriers' estimates and aren't guaranteed.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Email us at lokifindsthings@gmail.com with your order reference (it starts LFT-) to let us know, and we'll reply with the address to send it back to. You then have a further 14 days to send it back.

You'll need to pay for the return postage, and we recommend using a tracked service, as the item is your responsibility until it reaches us.

We'll refund the price of the item and the cost of our cheapest delivery option within 14 days of receiving it back. If you chose a faster delivery option, we refund the cost of the cheapest option rather than the full amount. Refunds go back to the card or payment method you used.

You can take the kit out of its packaging to check it, just as you would in a shop. If it has been used for scent training, we may reduce the refund to reflect that.

Faulty or wrong item?

If your kit arrives damaged, faulty or isn't what you ordered, email us at lokifindsthings@gmail.com, ideally with a photo. If you tell us within 30 days of receiving it, you're entitled to a full refund, including the delivery you paid. After that, we'll repair or replace it, or refund you if that isn't possible. Either way, we'll cover the cost of sending it back. None of this affects your statutory rights under the Consumer Rights Act 2015.

Contact

Email lokifindsthings@gmail.com with your order reference and we'll help.